Our 7-day return policy applies to orders delivered within the UAE only. You have 7 days after receiving your item to request a return. Returns are only valid for full price items.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return shipping. Return shipping fees will be covered by you. Shipping fees will not be refunded.
Refunds. Unfortunately we do not do cash or credit card refunds. The value of returned items will be issued as store credit, valid for 1 year.
How to start a return. Visit the return center and send us a return request. If your return is accepted, we will send you instructions on the next steps. Items sent back to us without first requesting a return and receiving approval will be donated to goodwill on your behalf. Once we receive your goods, we will inspect them to make sure they meet the return criteria. If eligible, we will credit your account or share a gift card with you, which you can redeem on the website within 1 year. For any return question, contact us at customerservice@shopteejayz.com.
Exchanges. The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item using your store credit.
Damages and issues. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items. We cannot accept returns on sale items or gift cards. Items on sale are final sale and cannot be returned or exchanged. Orders shipped outside the UAE, including GCC and other international orders, are final sale.
